Customer Service Officer - Order Management & Customer Satisfaction H/F - 32

Innovate without limits to build the world of tomorrow

EYCO is an industrial company that develops and produces innovative connectivity solutions for the current and future needs of the microelectronics world.

We believe that connectivity is an essential element in a world that is constantly evolving and digitalizing.

Our goal is to become a leader in connectivity, while respecting the environment, to make the world better and safer.

Founded by a group of technical experts in this field, it works on advanced projects and applications in sectors such as payments, identity, healthcare, display, and IoT.

EYCO also positions itself as a committed and responsible player, ready to meet today's challenges to build the world of tomorrow.

We are committed to a progressive Corporate Social Responsibility (CSR) approach, based on three essential pillars: governance, social, and environmental.

Our ambition is to build a sustainable future by integrating ethical and responsible practices into all our activities.

"Eyco was born from a desire to contribute to the preservation and development of advanced technologies in France, and to pass on technologies to young future industrialists." Eric Eymard

From its inception, we also take the path of the learning company.

People are at the heart of the organization and become its very purpose. We promote continuous learning, constant innovation, creativity, open communication, and critical thinking.

We give meaning to work,we ensure the sharing of knowledge and the well-being of our employees.We are looking for a Customer Service Officer to join our Sales / Customer Service team and support our growth in the semiconductor assembly industry.
In this role, you will be the key contact for our customers, ensuring smooth order processing and a high level of satisfaction.

Main Responsibilities

Order Management

- Process and follow up customer orders from receipt to delivery.
- Coordinate with Production, Logistics and Sales to meet customer deadlines.
- Monitor order status and proactively update customers.
- Handle discrepancies, delays or issues and escalate when needed.

Customer Relationship & Satisfaction

- Act as the main point of contact for customer inquiries (phone, email, etc.).
- Coordinate supply specification contracts and related KPIs with Sales, Quality and Supply Chain.
- Manage customer complaints or specific requests and ensure appropriate follow-up.
- Collect and analyze customer feedback to identify improvements.
- Work closely with the Sales team to strengthen customer loyalty.

Administration & Reporting

- Maintain accurate and up-to-date data in ERP and CRM systems.
- Prepare regular reports on order status, customer satisfaction and service performance.
- Contribute to the development and implementation of customer service processes and procedures.